Thank you for shopping with All Hilom. We want you to be completely satisfied with your purchase. This Refund and Returns Policy explains how we handle returns, refunds, and exchanges for products purchased from our online store.
Eligibility for Returns
We accept returns under the following conditions:
- You must initiate a return request within 2 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original packaging with all tags and labels intact.
- Proof of purchase (e.g., order confirmation or receipt) is required.
- Certain items may be non-returnable for hygiene or safety reasons (see Section 3 below).
If more than 2 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.
How to Request a Return
To request a return, please contact our support team with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for return
We will reply within 2–3 business days with return instructions and a return shipping address.
Please do not send items back to us without receiving confirmation first.
Non-Returnable or Non-Refundable Items
We cannot accept returns on the following:
- Perishable goods (e.g., food, flowers, plants)
- Personal care or hygiene items (e.g., cosmetics, skincare, undergarments)
- Custom-made or personalized items
- Digital downloads or gift cards
- Sale or clearance items (unless defective or damaged)
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email within 2 days of delivery. Include:
- Your order number
- Photos of the item and packaging
We’ll review and arrange a replacement, exchange, or full refund, including shipping costs if applicable.
Return Shipping Costs
- If the return is due to an error on our part (e.g., wrong or defective item), we cover return shipping costs.
- If you are returning for other reasons (e.g., changed your mind, wrong size), you are responsible for the return shipping cost.
- Shipping costs are non-refundable except in cases of our error.
We recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee receipt of returned items without tracking.
Refunds (If Applicable)
Once your return is received and inspected, we’ll notify you by email whether your refund has been approved.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- If your refund is delayed, contact your bank or credit card company, as processing times can vary.
Exchanges (If Applicable)
We only replace items if they are defective or damaged.
If you need to exchange for the same item, email allhilomapotheca@gmail.com with your order number and exchange request.
If the replacement is unavailable, we’ll issue a refund or store credit.
Sale or Discounted Items
Only regular-priced items may be refunded.
Sale or clearance items are final sale unless defective or damaged upon arrival.
Order Cancellations
Orders may be canceled within 12 hours of placement. After this time, your order may already be processed or shipped, and cancellation is no longer guaranteed.
To cancel, email us with your order number and “Cancel Order” in the subject line.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us at:
📧 Email: allhilomapotheca@gmail.com chrmurray1977@gmail.com
🏠 Business Location: 6650 Rivers Ave, Suite 100, Charleston, South Carolina 29406