All Hilom Privacy Policy

Who we are

All Hilom (“All Hilom,” “we,” “us,” or “our”) operates an e-commerce website based in 6650 Rivers Ave, Suite 100, Charleston, South Carolina 29406, USA. Our website address is: https://allhilom.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our website (the “Site”). By using the Site, you agree to this Policy. If you do not agree, please do not use the Site.

Note for visitors outside the U.S.: We process personal data in the United States and follow applicable laws, including the EU/UK GDPR (where relevant) and U.S. state privacy laws (e.g., California).

1) Information We Collect

We collect information you provide, information collected automatically, and information from third parties.

A. Information You Provide

  • Account and Contact Data: name, email address, shipping/billing address, phone number (if provided).
  • Order and Payment Data: items purchased, order totals, and payment method details. Payment cards are processed by our payment processors (e.g., Stripe or PayPal); we do not store full card numbers.
  • Customer Support: messages, emails, or other communications with us.
  • Marketing Preferences: newsletter opt-ins and related preferences.

B. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, device identifiers, pages viewed, time on page, referring/exit pages.
  • Location Data: approximate location inferred from IP address.
  • Cookies & Similar Technologies: pixels, tags, and SDKs (see “Cookies” below).

C. Information From Third Parties

  • Analytics Providers (e.g., Google Analytics).
  • Payment Processors (e.g., Stripe, PayPal) for fraud prevention and transaction confirmation.
  • Shipping & Fulfillment Partners for delivery and tracking.

2) How We Use Your Information

We use your information to:

  • Provide the Service: process orders, payments, shipments, returns, and support.
  • Operate & Improve the Site: troubleshoot, analyze performance, and develop new features.
  • Personalize your experience: product recommendations and content.
  • Marketing & Communications: send transactional emails (order confirmations, shipping updates) and, with your consent or where permitted, promotional messages (you can opt out anytime).
  • Security & Fraud Prevention: detect and prevent fraudulent or illegal activity.
  • Legal Compliance: tax, audit, bookkeeping, and responding to lawful requests.
  • Legal bases (GDPR where applicable): contract performance, legitimate interests (e.g., security, analytics), consent (e.g., certain marketing/cookies), and legal obligations.

3) Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to run the Site and understand usage.

  • Strictly Necessary Cookies: enable core functionality (cart, checkout, login).
  • Performance/Analytics Cookies: help us understand how the Site is used (e.g., Google Analytics).
  • Functional Cookies: remember choices and preferences.
  • Advertising/Retargeting Cookies (if used): show relevant ads across websites.

Your choices: You can manage cookies in your browser settings. To opt out of Google Analytics, you can use Google’s Analytics Opt-out Browser Add-on. Some features may not function properly without certain cookies.

4) Third-Party Providers

We share information with vendors who perform services on our behalf. These providers are authorized to use your information only as necessary to provide services to us.

  • Payment Processing: e.g., Stripe, PayPal (card processing, fraud screening). We receive limited payment details (e.g., last 4 digits, status) but not full card numbers.
  • Analytics: e.g., Google Analytics (usage metrics and Site performance).
  • Email & Communications: e.g., transactional and marketing email platforms.
  • Fulfillment & Shipping: carriers and logistics partners.
  • Website Hosting & Security: hosting, CDN, anti-fraud, and security tools.

We may also disclose information: (i) to comply with laws or legal requests; (ii) to protect rights, safety, and property; (iii) in connection with a business transfer (e.g., merger, acquisition, sale of assets).

We do not sell your personal information for money. If we use cookies or advertising technologies that may be considered a “sale” or “sharing” under certain state laws, see Your Privacy Rights below for how to opt out.

5) Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy, including:

  • Orders & tax records: typically retained to meet legal and accounting obligations.
  • Marketing data: until you opt out or your consent is withdrawn.
  • Analytics data: for periods set by our analytics providers.

6) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. If you believe your account or interaction with us is no longer secure, please contact us immediately.

7) Your Privacy Rights

Your rights depend on your location’s laws. Subject to exceptions, you may have the right to:

  • Access: request a copy of your personal information.
  • Correction: request we correct inaccurate information.
  • Deletion: request we delete your information.
  • Portability: request a copy in a portable format (where applicable).
  • Opt Out of Marketing: unsubscribe via links in emails or by contacting us.
  • Opt Out of Targeted Advertising / “Sale” or “Share” (where applicable under U.S. state laws): adjust cookie settings or contact us.
  • Withdraw Consent: where processing is based on consent.

To exercise these rights, email us at allhilomapotheca@gmail.com with the subject line “Privacy Request – [Your State/Country]”. We may need to verify your identity. If you are a California resident, you may use an authorized agent pursuant to California law.

8) International Data Transfers

If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the U.S. We use appropriate safeguards where required by law (e.g., standard contractual clauses) for such transfers.

9) Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at allhilomapotheca@gmail.com and we will take appropriate steps to delete such information.

10) Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

11) Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. There is no industry consensus on how to respond to DNT, and we do not respond to such signals. We do, however, honor legally required opt-out mechanisms where applicable.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated Effective date and will be effective as soon as it is posted. Material changes may be highlighted or otherwise communicated where required by law.

13) Contact Us

If you have questions, concerns, or requests regarding this Policy or our practices, contact us at: allhilomapotheca@gmail.com

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